Terms and conditions

PAYMENT
SVANLUND IVS receives payment with VISA-Dankort, VISA, VISA Electron, and Mastercard. Payment will only be deducted from your account when the item is shipped.
All amounts are in DKK. Danish kroner and is incl. VAT.
SVANLUND IVS uses an authorized payment server that encrypts all your card information with the SSL (Secure Socket Layer) protocol. This means that you can not read your information.

DELIVERY
SVANLUND IVS supplies on all weekdays. You can expect a delivery time of 2-5 business days, because we rarely have a stock.

WARRANTY
A license is granted under 2 years under the Purchasing Act. Our right of complaint applies to defects in materials and / or fabrication.
The complaint does not apply to errors or damage caused by improper operation of the product / service.
SVANLUND IVS will cover return costs to a reasonable extent.

RETURNS
Legal notice and complaints are sent to:
SVANLUND IVS
AUGUSTENBORGGADE 19, 3mf
8000 AARHUS C
Packages will not be sent on demand.

REFUND
If a refund has been agreed upon, please send your bank details so that we can transfer the agreed amount.

CANCELLATION
A full return of 14 days is given on items purchased in our webshop.
The period is counted from the day you receive the order.
Return costs must be borne by yourself.
Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must return within 14 days of returning the shipment.
The notification shall be given per Mail at info@svanlund.co. In the message, please let us know clearly that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send by return. You will find this link here.

THE CONDITION OF THE PRODUCT, WHEN YOU SHIP IT BACK TO US:
You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words – you can try the product in the same way as if you tried it in a physical store. Remember that raw leather takes very easy against fat, which creates patina. An item that has got patina can not in any way be sold as new.
If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant’s commercial value.
In order to receive the full purchase amount, you must do the same as you can at a physical store. You must test the product, but do not take it for real use.

COMPLAINTS – OVERVIEW AND LINKS:
If you have a complaint about a product purchased from our webshop, a complaint may be sent to:
The Competition and Consumer Agency’s Center for Complaints
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission Online Complaints Platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, please provide us with our e-mail address: info@svanlund.co